According to Time, the average attention span of a customer is 8 seconds. So creating something unique and catchy is difficult. Jeff Bezos says that focus on customers is the key to a successful business because, in the end, they purchase your product. Test Marketing helps you monitor the marketing strategy and adjust it to make sure you get the highest level of customer satisfaction. Today we are learning about Test Marketing – definition, objective, importance, types of test marketing their advantages, and examples.
Test Marketing is a controlled experiment conducted by companies in a carefully selected market to test the viability of their new product and marketing strategy. It provides you an opportunity to learn, adapt and refine your product.
The objective of test marketing is to find the limitations and strengths of the product based on customers’ reactions. It also helps us to structure the marketing strategy of that product.
A test marketing campaign aims to predict the revenue model (sales, profit, pricing). It shows you the efficiency of the product and the promotional message.
Launching a product can be tricky, the level of acceptance of the product, customer satisfaction, sales, demand, marketing strategy everything needs to be taken care of. Test marketing helps you to get authentic results around every aspect listed above before spending all your resources on building the finished product and hoping it works.
Now that you’re aware of what test marketing is and what you can expect while conducting a test marketing campaign. Let us talk more about test marketing and its types.
There are two types of Test Marketing:
The Consumer goods market testing explains all the goods that are used by consumers directly, this test is conducted to know the consumer behavior towards the product. The companies aim customers to go through this entire flow:
Trial —> Repeat —>Adoption —-> Purchase
To attain all these stages following types of tests are conducted:
This test is conducted to determine the potential of the product to be consumed/accepted every time it is offered to the customer. The samples are often distributed for free to analyze the willingness of consumers to accept the product. One major example is a free trial of new lipsticks, perfumes offered to the existing customers, and feedback.
This test is conducted to ascertain the preference of the customer and their product selection. A group of people are invited to the stores and are given some discount offers to motivate them to shop in the store. The New Product is placed with the old ones or the competitors and customers are observed closely, to know if the new product was picked up over other alternatives.
The products are also distributed for free to acquire more customers for the test and they are inquired about the product later on. The example is in departmental stores where new products are placed and consumers’ behavior is tracked.
In this test new products are introduced to the chain stores and the presentation of the product is controlled by the brand- their presentation, sales, pitch, introduction, etc. It is not distributed for free to make people try the product for the price they will get in the future. In cafes, you are pitched by the waiter for their new recipes and they even ask you to share the feedback multiple times.
Every brand has its market, they know the demographics and geographics of their customers. A test market is a set of particularly selected areas or segments of the audience used for a launch (product launch on a small scale), this small test market is representative of the entire market size of the company.
For example, many tech companies launch their new features in particularly selected areas on the basis of sales, customer loyalty, etc.
All the goods that are produced for further use to make the final good are considered industrial goods. They are divided into two major categories:
This is a cost-effective way to gather initial feedback about the product. The companies distribute their product increments inside the organization itself and ask for feedback from the users.
Most of the telecommunication giants use it, such as Jio distributes most of the products to the employees to use it as they would have a better take on the product not as a consumer but as a business owner who will purchase the product.
The testing is done outside the firm with real customers, these tests are conducted often in events, shows, exhibitions where a set of the particular audience are gathered. These methods help you based on, customer’s gain immediate feedback from potential clients and see their reactions to the product.
Till now we know every theoretical knowledge about the topic but your study is never completed without practicals. Let us jump on to how to do test marketing? It has 5 major practical steps:
It is a very important step because if we select an audience that is biased due to any reason that will completely change the data that we will collect at the end. Always select a market that is representative of your entire market size. Generally, the cities/online platforms/demographics that give you the most business are the ones that fit best in this category.
We need to select a set duration for the campaign. Based on the repurchasing period and state of competition select a time duration. The time should be at least 1 or 2 months more than your repurchasing period.
The cost of marketing is directly proportional to the duration of the test campaign. Find out the cost per acquisition and the duration of the test to find the entire cost of Test Marketing.
This is the most crucial step in the test marketing process because all of this is done to collect authentic, credible data therefore we need to have a structured system in place to collect our data. Some of the data points you need to measure are customer persona, channels of distribution, consumer behavior, demand size, purchasing power, feedback from customers, etc.
Next is the Product launch but before that let me put some emphasis on analyzing the data because it is not what data you have it is what you do with that data that decides your next big move.
To get insights into your business, you need to turn good data into great visualizations. I highly recommend you to read this article if you want to create better visualizations.
To create amazing visualization without using complex commands to access the data insights I recommend you guys to check out our tool Conbi. It uses naturally asked questions to gather presentable data insights in a couple of clicks.
This is the time you take big actions. If the test marketing campaign fails you will need to find the reasons for the failure and iterate your product and plan accordingly. If your test marketing was successful that will give you the confidence that you are on the right track and will make those marketing strategies more viable.
You might have noticed a lot of brands providing free samples for their new recipes of food, cosmetics, perfumes, hair products, etc. That is nothing but an example of test marketing as they are collecting customer data.
Wendy’s- Black Label Burger
The wendy’s international was testing their new Product by the name of Black Label Burger. Before they launched it mainstream they adopted the methods of test marketing, the test market selected was Columbia Ohio. The state represents their entire market as there are all age groups and due to the Ohio State University there are international students as well.
Coca-Cola Test Campaign
The soft drinks giant has tied up with Grofers, a mobile app that specializes in grocery delivery, to enable consumers to order Sprite Zero, a low-calorie version of its popular Sprite carbonated drink, and have it delivered to their door. If you want to read more about the Test you check out this article.
Hyderabad, India- as a Test Market
Lipton Ice tea, Kinley, coca-cola, Nizoral anti-dandruff shampoo all were tested in this city. One of the major reasons Hyderabad being suitable for test marketing is because IT hub people from all across the region come here therefore it represents a national market. Read in detail here.
I hope it was a fun ride for you to understand what test marketing is. Let us recap what we’ve learned. We started with the definition and the objective of the test marketing- then we discussed the importance, types, and the entire process of test marketing in practical steps. At last, we ended it with advantages/disadvantages and examples that helped us to understand the concept with real-life examples.
If you find value in the blog, indulge the methods in your business and you will see the results.
If you have mastered the steps above, here are two things you can do to take it to the next level.
What are the other tactics you would take during your Marketing Campaign?